FAQ

Production

Each Asata Maisé piece is meticulously handmade to order in her Wilmington, Delaware studio. With the utmost care and attention to detail, every garment and accessory is crafted using couture sewing techniques and the finest natural fiber textiles. This slow, intentional approach ensures the highest quality and a truly unique piece made to be cherished for years to come.

Shipping

Shipping within the United States is complimentary. International shipping is $35 USD. Each item is handcrafted to order, requiring 5-7 business days for completion before shipping. Domestic orders are typically delivered within 3-5 business days after processing and production, while international orders arrive within 7-15 business days. If any delivery changes are needed, please notify us at info@asatamaise.com as soon as possible.

Returns/Exchange

Asata Maisé is committed to providing exceptional quality and customer service. Due to the handmade nature of our products, we do not accept returns. However, if you are not satisfied with your purchase, we do offer exchanges. To request an exchange, please email info@asatamaise.com within 7 business days of delivery and include the reason for the exchange along with photos of any concerns. Items must be unworn, in original condition, and with all packaging intact. Once your request is approved, we will provide detailed instructions for the exchange process.

Customer Care

Asata Maisé is dedicated to providing a seamless shopping experience and unparalleled service. For inquiries regarding orders, shipping, returns, or product care, please contact info@asatamaise.com. Responses will be provided as promptly as possible during business hours (Monday–Friday, 9 AM–5 PM Eastern Time).

Each piece is carefully handcrafted, and every effort is made to ensure the highest quality. If assistance is needed with an order or special requests, please reach out, and accommodations will be made whenever possible.

Press & Inquiries

For all press-related inquiries, please contact info@asatamaise.com directly.