When will restocks occur?
Most items require a lengthy process of handcrafted production. Each piece could take days to months to complete. Therefore, items are added when the creative process is finished and the items are ready to ship. In the meantime, feel free to join the newsletter found on the info page for updates.
Something I had my eye on has sold out. Can you make another?/May I place a customer order?
Each piece is handcrafted from sustainable, often repurposed, materials. It is rarely possible to recreate an item due to the limited nature of these said materials. However, similar items may be available in the future.
How should I clean my unique piece?
It is highly suggested that you spot clean any soiled items and take them to a trusted professional cleaner. This will help maintain the integrity of the garment or accessory you have invested in.
Why was I refunded for my purchase?
Under rare circumstances, the same item was purchased by someone else a few seconds before you did. In this case, which is a technical error, the order that was placed in the system first will be honored and the second purchaser will be refunded immediately.