Frequently asked questions

When will you restock?

Most items require a lengthy process of handcrafted production. Each piece could take days to months to complete. Therefore, items are added when the creative process is finished and the item is ready to ship. In the meantime, feel free to join the mailing list found on the info page.

Something I had my eye on has sold out. Can you make another?/May I place a custom order?

Custom orders are no longer accepted. Each piece is handmade from sustainably sourced, often reclaimed, materials. It is rarely possible to recreate a piece due to the limited quantity of those said materials. However, similar items may be available in the future.

How should I clean my unique piece?

It is highly suggested that you spot clean any soiled items and take them to a trusted professional dry cleaner. This will help maintain the integrity of the garment or accessory you have invested in.

Why was I refunded for my order?

Under rare circumstances, the same item was purchased by someone else a few seconds before you did. In this case, the order that is placed in the system first will be honored and the second purchaser will be refunded immediately.

© 2021 Asata Maisé